Thank you in advance for your time to complete this quick survey. Your feedback is important to us. Think about your experiences with the Financial Aid Office and respond to the following:
1. In the last 6 months how many times have you contacted the Financial Aid Office?
2. Please indicate the reason for your visit (check all that apply):
3. How long did you wait for service in minutes?
4. Please rate your level of satisfaction on the below items by using the following scale:
Very Dissatisfied (1); Dissatisfied (2); Neutral (3); Satisfied (4); Very Satisfied (5); N/A (6)
5. As a result of your Financial Aid Office visit, were your questions answered?
6. Please check the appropriate answer to your financial aid use of on line resources:
Did not know that you could apply and check your award on line.
Was aware of on line resources but prefer to get answers in person.
Do check on line, but it creates questions that I need answered in person.
Always use on line resources, but sometimes need to drop off a form.
7. Age: 17 & Under 18-24 25-34 35-44 45-54 55-64 65+
8. Gender: Male Female
9. General Comments:
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1000 East Henrietta Road Rochester, N.Y. 14623 585.292.2000
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